Returns and Exchanges
Returns will only be accepted provided that:
(a) the Buyer has complied with the provisions of clause 8.1 in the Terms and Conditions; and
(b) the Seller has agreed in writing to accept the return of the Goods; and
(c) the Goods are returned at the Buyer’s cost within seven (7) days of the delivery date; and
(d) the Seller will not be liable for Goods which have not been stored or used in a proper manner; and
(e) the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.
– The Seller will not accept the return of Goods for credit.
– The Seller may (in its discretion) accept the return of Goods for credit or refund but this may incur a handling fee of 10% of the value of the returned Goods plus any freight.
Change or cancel an order before shipment
If you wish to change or cancel an order before it has been shipped, please contact our customer services team on 01 2178000. Please have your order number to hand.
Returns can be made a number of ways:
If you wish for us to arrange your return to be collected, please contact us on 01 2178000. Please be advised a handling charge may apply.
If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.
Please return the goods to the following address with a copy of your invoice attached:
Burton Hall Road,
Sandyford Business Park,
All purchases can be returned to our Bizquip Store, with the exception of Furniture orders.
For specific returns details on Furniture, please refer to Furniture orders.
If you wish to return goods in store, you will need to print a copy of the invoice. Without the invoice, goods can only be exchanged at store value and no refund will be issued. The order confirmation or delivery notice cannot be accepted in place of the invoice.