RSM Case Study
RSM is the 6th largest global audit, tax and consulting network, with 800 offices worldwide in 120 countries. They have a presence in the top 40 business centres around the world.
With 41,400 Employees in the Americas, Europe, Middle East, Africa and Asia Pacific. RSM pride themselves on their relationships with their clients and specifically, gaining a knowledge and understanding of their clients businesses. The mission statement – ‘The Power of Being Understood’ guides their approach to client engagements at all times.
According to Larry Mackey, Director of Operations and Clients Services RSM Clients benefit from – ‘deep local expertise allied with the benefit of RSM’s global reach.’
With continued business expansion RSM endeavors to keep pace with the latest technology to support excellence in the client and employee experience.
Bizquip Ireland worked with RSM to upgrade the print management fleet built upon their well established IT infrastructure.
The Challenge:‘Whether on site, working remotely or moving around the organization, it was imperative that the adopted print management solution could provide the flexibility and ease of use for staff whilst providing senior management and the ITS team the management controls and reporting tools that the business requires.
Leading the project for RSM Ireland, Larry Mackey worked closely with the Bizquip Solutions team to define and design a streamlined solution that delivered on these key requirements.
Integration & Scalability: The chosen solution had to be able to integrate with RSM’s current IT infrastructure and critical business applications whilst allowing for the flexibility to grow and adapt to the changing demands of the business.
Deployment: Ease of deployment was a key requirement for RSM. Deployment for the ever-expanding team at RSM needed to be fully automated.
Security: The solution needed to allow RSM’s ITS team to easily control, manage and maintain access to the system at any time – user access, print quotas rights and permissions were all applicable.
User Experience: The solution needed to be user-friendly to allow staff to easily carry out their daily tasks whilst driving efficiencies within the business.
IT Management:The solution needed to provide centralized management and reporting tools measuring the performance of the system across the RSM Network and to automate, where possible, some of the current tasks being undertaken to provide printing/scanning and copying facilities to the staff it was supporting.
Thinking Green: The solution would need to complement the environmental initiatives at RSM
and fully support their green agenda.
The Solution:Applying Bizquip’s Solutions Approach: Discovery – Analysis – Solution design – Continuous Management.
The solutions team were able to audit and analyze the print fleet within the RSM Ireland network and show their current associated costs for printing and copying.
The Solution Design was focussed around optimising the fleet to meet the business needs ensuring the correct hardware was identified for each area of the business.
Standardising the devices to ensure ‘single user experience across the business’, promoting increased flexibility for staff moving throughout the business, increasing productivity and ensuring that the staff training that was provided to the users by the Bizquip deployment team, was uniform across all of RSM’s offices here in Ireland.
Developing an RSM print and scanning strategy for the business and implementing security policies for these services across the network ensured that new staff joining the company were easily able to access these services.
Automating some of these staff onboarding processes meant that the business was able to grow as required whilst not impacting on the RSM’s ITS team. As new users joined the organization, the system would add, deploy and configure the new users automatically. This meant the ITS team were free to focus and support the business in the other key areas.
Providing RSM Ireland with the tools to manage, report on and control their printing and scanning environment has meant that the business now had full visibility of what was happening in real time across the 3 site offices in Ireland. This allowed the business to adapt and change as is required with a solution that grows and changes as demands changed to fit the needs of the business.
As part of any managed solution provided by Bizquip the support and continuous management – through remote system performance and monitoring tools was key to ensuring the future health of that solution for our clients.
RSM’s offices are under constant monitoring by the Bizquip support team with device alert notifications, automatic consumable management, meter reading reporting and overall performance of the system being monitored to ensure the highest performance at all times.
“Working with Bizquip has delivered RSM cost and efficiency benefits beyond our initial expectations.
The Bizquip engineering and customer service team upgraded our print fleet across multiple sites seamlessly and with minimal disruption.”
“The Automated ordering of consumables and remote diagnostics really drives business benefit” – Larry Mackey, RSM
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